Question 1

How long is Explosoft GPS tracker warranty period?

Accepted Answer

12 months warranty from the date of Installation.

Question 2

Have your GPS devices been certified by SIRIM?

Accepted Answer

Yes, our GPS devices have been certified by SIRIM.

Question 3

What is the voltage range of your GPS devices?

Accepted Answer

Our GPS devices operate within a voltage range of 9V to 36V.

Question 4

Does your company provide onsite installation service?

Accepted Answer

Yes, we provide onsite installation services for all our GPS tracking systems.

Question 5

How long does it take to install a GPS device?

Accepted Answer

Approximately 30 minutes.  If there is a technical problem, it may be extended to 45 minutes or an hour.

Question 6

Can a user install the GPS device on their own?

Accepted Answer

Yes, a user can install the GPS device themselves, but please note that self-installation voids the warranty provided by Explosoft.

Question 7

Can GPS tracker be installed at motorcycle?

Accepted Answer

Yes, GPS tracker model No. EX100.

Question 8

Do I need to pay for the SIM card in a GPS tracker?

Accepted Answer

Yes, Explosoft GPS trackers require a SIM card for real-time tracking, and the cost of the SIM card is borne by the user.

Question 9

Does GPS tracker work when my vehicle crosses the border of Singapore or Thailand?

Accepted Answer

Yes it works,  as long as the sim card in your GPS Tracker has Roaming Service.

Question 10

How many GPS Tracking Systems are there in Explosoft ?

Accepted Answer

There are 3, ie.at [www.gps2u.my], [www.gpstrack.com.my] & [www.tracksolid.com].

Question 11

How frequently is your GPS tracking system updated?

Accepted Answer

Our GPS tracking system updates every 10 to 30 seconds to ensure real-time tracking accuracy.

Question 12

Is your GPS Tracking System available on iPhone and Android smartphones?

Accepted Answer

Yes, it is available in the App Store and Google Play Store.

Question 13

Can a user add a sub-account to access to the System?

Accepted Answer

Yes, the user can.

Question 14

Could your System’s Data be exported to excel file or pdf ?

Accepted Answer

Yes, our System’s data can be exported to excel file or pdf.

Question 15

Can I reset my password ?

Accepted Answer

Yes, you can.

Frequently asked questions